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Virtual Regatta Club House

Meander

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Everything posted by Meander

  1. The ability to cancel the VIP subscription has only recently appeared on the website. Prior to May 28, the settings button only brought up the left hand selection panel. There was no right hand panel with a Subscription button. I know, because after using the one month VIP subscription purchased directly through the website from my PC, I could find no way of cancelling the auto renewal. This included thorough searching of this conversation, where many people have complained about having the same problem for cancelling VIP subscription purchased direct through the website, with no effective response from VR. I emailed VR on 28 May requesting that they cancel my VIP subscription to VR Inshore by 2 June, prior to the auto renewal on 3 June, and received no reply. I have now received notification from my credit card company of a pending transaction, which is the autopayment for another month of VIP subscription. I no longer wish to continue the VIP subscription, as I have ceased creating eSailing races for my club. I also took the precaution of reducing the balance in my prepaid credit card as I didn't want ongoing unauthorised payments to VR. Today, prior to raising a disputed transaction with my credit card company, I have again accessed this conversation, and was surprised to see Dave's post above. I went into the Settings, and can now see that my subscription is currently Active and has been auto-renewed for another month to 3 July. I have selected End my Subscription, and will also be emailing VR to notify them that I will be disputing this unauthorised transaction, and will be informing my sailing colleagues of what I consider deceptive merchandising tactics.
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