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I want my money back

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Dear support. 
This is the fourth attempt to contact you. 
Please respond. 
I bought a full package for the Vor prologue. 
But Due a error I did not get te the full package.
I send you a email to ad this package to my account. But no reaction came. 
There for I bought for a second time the full package with discount. 
This time no error. 
But on my invoice I see that I paid 2 times the amount off 4.95 euro for that package. 
Please refund this money or give me credits for this on my account. 
Kind regards. 
Marcel landman 
Boatname adkliko

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j ai eu un bug également sur un payement mobile pour la clipper,j ai repris un full pack 30 mn avant le départ,on m a répondu,1 jour et demi aprés,en me disant aprés verification que j avais bien le pack au début de la course.........



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