beedoc
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Posts posted by beedoc
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1 hour ago, Pat-Rock said:
With your phone, you have to go into subscription management and do the process directly. In the apps, there is no problem to cancel a VIP subscription.
On the other hand, on PC it can happen that the unsubscription is not taken into account and in this case it is necessary to contact the support.I contacted support on 23 March (and 30 March) and when they eventually responded it was with a link I had already read and followed before contacting them. They have not replied further.
It is important to note that the behaviour of the system (Mac OSX/Firefox) is that it doesn't allow you to access any option to Unsubscribe. Clicking Checkout takes you to a Gold Card showing a red "Active" band, clicking the gold card makes it jump slightly but it doesn't open a menu.
This was the response form support.
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Hello
The following article might help you : How do I cancel my VIP subscription?
Have a nice day
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3 hours ago, Vector said:
Sorry to hear that guys, have you tried getting a refund from the company you purchased the subscription from? apple or google pay ?
www.virtualregatta.zendesk.com/hc/fr/articles/360011455593-Comment-annuler-mon-abonnement-VIP-
This query I believe was for those who purchased direct via credit card (not via Apple or Android using Apple Pay or Google pay), the payment was accepted and charged. Are you really suggesting that we should contact the credit card company to stop the recurring payment as there is no where on the program/App to do so?
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I emailed the support address a week ago with this issue but have still heard nothing back.
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Hi mjpicks
It probably is no help to you but I also subscribed and recently paid for the first month VIP pass (on VR Inshore). I also want to cancel my rolling-subscription so that I am not charged any more.
There is no place where auto-renew is able to be turned off as far as I can see (I have looked extensively).
@VR staff members please advise where auto-renew can be stopped for those users who purchased the VIP member subscription on a Desktop (OSX NOT IOS or Android)
Bre
VIP Inshore - unsubscribe
in Assistance
Posted
I received this reply from support a short time ago.
Jessica (Virtual Regatta Offshore)
Apr 8, 10:37 CEST
We have canceled the renewal of your VIP subscription.
It will end at the end of your current renewal period.
Have a nice day !