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Purchase not received on android phone


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Unfortunately, I did not receive my purchased promo pack. The purchase was on an android mobile phone. I did all the steps on your help page. www.vrinshore.zendesk.com/hc/en-us/articles/360012341560-I-did-not-receive-my-purchase
In the section "In-app purchases on Android devices (Google Play)" the steps from google did not help. So I contact you with this information:
Your nickname: Finca117
The Google Play transaction number for this purchase (you can find this number on your Google Play receipt): GPA.3352-8772-4923-69445
The exact date of the purchase (you will find this information on your Google Play receipt): 02.12.2022 16:35:31 MEZ

If you need more information I can send this over the mail.

I tried before to get support by mail and discord. On both communication channels was no reply. Can someone from virtual regatta check what's wrong please.

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