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Full pack paid... but not associated with the account !


Marteil
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21 hours ago, Marteil said:

Hello
I paid the full package for the Vendee Globe (and got the receipt) but when I open my account, it is in
Please help

Yann

Tell me about it.  I also paid for the Full Options pack, but noticed afterwards that I was not logged in as my normal user profile, but a guest profile.  I 'tried' to contact Virtual Regatta to merge the two profiles together ... or delete the guest profile and give me the €29.99 credit for my normal profile, but of course, they just ignored me.

I have now had to pay a second €29.99 for the full pack option for the correct profile.  If this was a retail company, you would be in your rights to demand a refund, but clearly not here.  

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il y a 18 minutes, Azurati a dit :

Tell me about it.  I also paid for the Full Options pack, but noticed afterwards that I was not logged in as my normal user profile, but a guest profile.  I 'tried' to contact Virtual Regatta to merge the two profiles together ... or delete the guest profile and give me the €29.99 credit for my normal profile, but of course, they just ignored me.

I have now had to pay a second €29.99 for the full pack option for the correct profile.  If this was a retail company, you would be in your rights to demand a refund, but clearly not here.  

We didn't ignore anyone. If you have paid twice, make a refund request to support by attaching a copy of the 2 payment confirmations

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