Marteil Posted November 7, 2020 Share Posted November 7, 2020 Hello I paid the full package for the Vendee Globe (and got the receipt) but when I open my account, it is in Please help Yann Quote Link to comment Share on other sites More sharing options...
Azurati Posted November 8, 2020 Share Posted November 8, 2020 21 hours ago, Marteil said: Hello I paid the full package for the Vendee Globe (and got the receipt) but when I open my account, it is in Please help Yann Tell me about it. I also paid for the Full Options pack, but noticed afterwards that I was not logged in as my normal user profile, but a guest profile. I 'tried' to contact Virtual Regatta to merge the two profiles together ... or delete the guest profile and give me the €29.99 credit for my normal profile, but of course, they just ignored me. I have now had to pay a second €29.99 for the full pack option for the correct profile. If this was a retail company, you would be in your rights to demand a refund, but clearly not here. Quote Link to comment Share on other sites More sharing options...
Pat-Rock Posted November 8, 2020 Share Posted November 8, 2020 il y a 18 minutes, Azurati a dit : Tell me about it. I also paid for the Full Options pack, but noticed afterwards that I was not logged in as my normal user profile, but a guest profile. I 'tried' to contact Virtual Regatta to merge the two profiles together ... or delete the guest profile and give me the €29.99 credit for my normal profile, but of course, they just ignored me. I have now had to pay a second €29.99 for the full pack option for the correct profile. If this was a retail company, you would be in your rights to demand a refund, but clearly not here. We didn't ignore anyone. If you have paid twice, make a refund request to support by attaching a copy of the 2 payment confirmations Quote Link to comment Share on other sites More sharing options...
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