URGENT-CANCEL VIP automatic subscription

[Ernesto Caviezel]

I have been writing to support@virtualregatta.com to cancel my VIP subscription.  I cannot do it with my cel phone ("stop my subscription" button does not appear), and cannot do it on the computer (have been trying for 2 weeks).  The support team has NOT given any support.  Please send me a link where I can go to stop the subsccription, or a step by step detail (not the ones that appear on the site, such as this:  www.virtualregatta.zendesk.com/hc/en-us/articles/115001563893-Virtual-Regatta-a-free-game).  Whenever I am forwarded to zendesk, I have NO WAY to sign in.  I have done everything your at my reach, following your company´s instruction.  NOTHING has worked.

Regards,

Ernesto Caviezel 

 

[Marcop0l0 SO]

Here are only user like you and me, if you want to contact VR team you should go to discord here : www.discord.com/channels/973203408939008000/980746001759498260

[franckhamburg]

Ca c'est l' avantage d' être VIP .... Normalement tu es censé avoir une réponse rapide à tes problèmes ....  Bon a priori pour Ernesto ça marche pas bien .... Peut être qu'il lui suffit de changer de carte bleu .... Là ils sont perdu .... J' avais bien rigolé l' année dernière.....

[Jenny Colorado]

I know this post was from over a year ago, but I am having the same problem now, there is no Stop my Subscription button in the App in VIP Settings. Is VR intentionally trying to make it hard to cancel an auto-renew? I emailed support, and they asked for proof of purchase (I don't understand why they don't have proof of purchase already, I paid them!) so I sent it, and now I'm getting nothing further from Support. Help. And if you're considering a VIP subscription, keep this in mind!!