chiccochicco Posted October 15, 2020 Share Posted October 15, 2020 I've purchased a full package for the Jamaica race. After the payment, the game did not recognize my payment: the options choice was still reporting the possibility to select any of the options, as if the payment was not successful. I wait a bit, changing screens to see it was a problem of connection, but no sign of full package and all options still there waiting to be selected. Then I made the payment again and now my credit card report signals me that I've paid twice for the same package. What do I have to do to obtain the expected reimbursement? Thank you Quote Link to comment Share on other sites More sharing options...
Vagus Posted October 22, 2020 Share Posted October 22, 2020 I hope to get contacted by the administrator for nearly the same error. I payed 29.99€ for 3 month VIP with the correct email address but a new boat name. Then I found my old account again under that same email address. Now the money is gone but no VIP membership exists and I can't contact the support. In the meantime I bought a full pack and the VIP memebership would now only cost 9.99€. I am a bit frustrated and would like someone to contact me to iron out this error. Quote Link to comment Share on other sites More sharing options...
Marcop0l0 SO Posted October 22, 2020 Share Posted October 22, 2020 (edited) You should open a ticket here : http://www.virtualregatta.com/faq.php Edited October 22, 2020 by Marcop0l0 SO Quote Link to comment Share on other sites More sharing options...
Marcop0l0 SO Posted October 22, 2020 Share Posted October 22, 2020 You can also access directly from the game to the support. Quote Link to comment Share on other sites More sharing options...
chiccochicco Posted November 4, 2020 Author Share Posted November 4, 2020 Thank you for the suggestions! Quote Link to comment Share on other sites More sharing options...
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