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Virtual Regatta Club House

Full package purchased twice for Jamaica race


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I've purchased a full package for the Jamaica race. After the payment, the game did not recognize my payment: the options choice was still reporting the possibility to select any of the options, as if the payment was not successful. I wait a bit, changing screens to see it was a problem of connection, but no sign of full package and all options still there waiting to be selected. Then I made the payment again and now my credit card report signals me that I've paid twice for the same package.

What do I have to do to obtain the expected reimbursement?

Thank you

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I hope to get contacted by the administrator for nearly the same error. I payed 29.99€ for 3 month VIP with the correct email address but a new boat name. Then I found my old account again under that same email address. Now the money is gone but no VIP membership exists and I can't contact the support. In the meantime I bought a full pack and the VIP memebership would now only cost 9.99€. I am a bit frustrated and would like someone to contact me to iron out this error.

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  • 2 weeks later...

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